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Privacy Policy

Effective Date: March 31, 2026

Last Updated: March 31, 2026

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1. Introduction

 

Crochet by Kat ("we," "us," or "our") operates www.sunbeam.life (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, shop in our store, read our blog, or make bookings through our services.

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2. Information We Collect

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Personal Information You Provide:

 

  • E-Commerce & Bookings: Name, billing/shipping address, email, phone number, payment information

  • Blog & Account Creation: Name, username, password, email, other optional profile information (for comments or newsletter subscription)

 

Automatically Collected Information:

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  • IP address, browser type, device information

  • Pages visited, time spent, referring site

  • Location data (general or precise, depending on settings)

  • Cookies and similar technologies

 

3. How We Use Your Information

 

E-Commerce:

  • Process and fulfill orders

  • Send order confirmations and shipping updates

  • Handle returns, refunds, and customer service

  • Prevent fraud and verify payments

 

Bookings:

  • Confirm and manage reservations

  • Send appointment reminders

  • Process cancellations and modifications

  • Communicate about your booking

 

Blog:

  • Display comments (if public)

  • Send newsletters (with consent)

  • Respond to inquiries

 

General:

  • Improve our Site and services

  • Analyze usage patterns

  • Send promotional communications (with opt-in consent)

  • Comply with legal obligation

 

4. ​Payment Processing

We do not store your complete credit card information on our servers. Payment processing is handled by Apple, Klarna, or Wix, which encrypts your payment data in accordance with PCI-DSS standards.

By making a purchase, you agree to Apple's/Klarna's/Wix's terms and privacy policies:

 

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5. Booking System and Third-Party Integrations 

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Our booking system is powered by Wix Bookings. When you make a reservation, certain information may be shared with this provider to process and manage your booking.

We may integrate with calendar applications (Google Calendar, Apple Calendar) to sync your appointments.

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6. Cookies and Tracking

 

Cookie Types:

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  • Essential: Shopping cart, checkout, booking functionality (Session duration)

  • Functional: Remember preferences, login status (Persistent)

  • Analytics: Understand how visitors use our Site (Varies)

  • Marketing: Show relevant advertisements (Varies)

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You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Site functionality, particularly for checkout and bookings.

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7. Marketing & Communications

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Email Marketing:

  • We send promotional emails only with your consent

  • You can unsubscribe at any time via the link in our emails or by contacting us.

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SMS/Text Messages (if applicable):

  • Booking reminders and confirmations

  • Marketing messages (with separate opt-in)

  • Text STOP to opt out

 

8. Data Sharing

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We may share your information with:

  • Payment processors: Complete transactions securely

  • Shipping carriers: Deliver orders

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We do not sell your personal information. 

 

9. ​Data Retention

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  • Order history: 10 years (for accounting/legal requirements)

  • Booking records: 10 years

  • Newsletter subscribers: Until unsubscribed + 30 days

  • Account information: Until account deletion + 30 days​

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10. Your Rights

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Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Delete your data (subject to legal exceptions)

  • Opt out of marketing communications

  • Data portability (receive your data in a portable format)

  • Restrict or object to certain processing

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To exercise these rights, contact us at: hello@sunbeam.life

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  • For EU residents: We will respond within one month. You also have the right to lodge a complaint with your local data protection authority.

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  • For California residents: You have additional rights under the CCPA, including the right to know what personal information is collected and disclosed.

 

11. Children's Privacy ​

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Our Site is not intended for users under age 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

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12. Security 

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We implement appropriate technical and organizational measures to protect your data, including but not limited to:

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  • SSL/TLS encryption for data transmission

  • Secure payment processing

  • Access controls and authentication

  • Regular security reviews

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However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

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13. International Data Transfers

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If you are accessing our Site from outside the USA, please be aware that your information may be transferred to, stored, and processed in countries where your servers/providers are located. We take appropriate safeguards to protect your data in accordance with this policy.

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14. Changes to this Policy  

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We may update this Privacy Policy periodically. We will notify you of material changes by:

  • Posting the updated policy on this page

  • Updating the "Last Updated" date

  • Sending an email notification (for significant changes)

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Continued use of our Site after changes constitutes acceptance of the updated policy.

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15. Contact Us

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If you have any questions about this Privacy Policy, please contact Lil Sunbeam Services, LLC at:

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